Returns & Exchanges
We feel so sorry that because of worsened Covid-19, we need to move our entire warehouse, so our CA warehouse will temporarily be closed to receive packages start from Feb 4th. There will be no one to receive the package and issue the refund for you. Please come back to get the new warehouse address on Feb 16th for Return&Exchange service.
We apologize for the inconvenience caused. We can’t believe that we need to make this big MOVE. For our staffs’ safety, we have the responsibility to provide a safer working environment, and after the new warehouse is ready, we will also limit the number of our crews.
We want you to be completely happy with your new purchase. If you don’t love it, send it back!
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. Please allow 3 to 5 business days to process the return once it’s received. You will be notified via email once the refund has been issued!
Unfortunately, LIT is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.
We offer free returns on all purchases failing to perform or damaged due to a material or manufacturing error. For any other reasons, customers will be responsible for return shipments & cost.
HOW TO RETURN, PROCESSING & REFUNDS
Start A Return
To start a Return or Exchange, please email us at [email protected] We’ll send you an email the address you can send any returns back to. If you email our team with an image of your shipping receipt, we will happily help you finish the return and exchange process.
Get Your Return Ready
Once you have received an email with return address, please pack up the items you’d like to return. We recommend using a carrier that offers tracking. Please do not combine multiple returns into one package and -in contrast- do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure. We strongly advise packaging that can contain all the items you wish to return. Be sure to follow the instructions provided to guarantee that your return is processed smoothly. If you require further assistance, please contact us at [email protected]litactivewear.com
Processing & Refunds
Please allow 3 to 5 business days to process your return once it’s received. You will be notified via email once a refund has been issued!
We will refund the price of the merchandise including duties & taxes (prorated to the number of units being returned). Customer is responsible for return shipping unless purchases are damaged due to a material or manufacturing error..Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
We are committed to exchange the product for you if the size is not appropriate. But you can only exchange it for the same product with same color, and there is only one chance to do the exchanging. Customers will be responsible for exchange shipments & cost. All replacements are at the discretion of our team. For any questions, please reach out to [email protected]litactivewear.com!
FINAL SALE ITEMS
All items marked “Final Sale” are considered final sale and cannot be returned once purchased.
NEED HELP? WE’RE HERE FOR YOU! PLEASE FEEL FREE TO EMAIL US AT [email protected]litactivewear.com